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Customer Service Questions?

We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it.  We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…

  1. How to Order
  2. Currency
  3. Payment Methods
  4. Delivery Charges and Time Frames.
  5. GST and Taxes
  6. Security Measures
  7. Returns Policy
  8. Product and Service Guarantees
  9. Privacy Information
  10. How we can be Contacted


How to Order


To place an order on this web site is a simple manner of browsing the products until you find what you are looking for.  If a product can be purchased, an "Add to Cart" or "Purchase Button" will appear next to the product.  By clicking this button you can add as many items as you like into your cart before clicking on a "Checkout" link or button to finalise your purchase.

 

Currency

All prices are shown in Australian dollars.

 

Payment Methods


You have several options on how you can pay for your purchase.  They include

Credit Card:
We accept Visa Card and Master Card.  We accept these details via our SECURE order page.

Direct Deposit:
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase.  We will then await confirmation that your payment has been made before shipping your order.

Pay Pal:
You can also pay via PayPal for your purchase.   You will be taken across to the PayPal site to enter your credit card details.

 

Delivery Charges and Timeframes


Delivery Charges
Our delivery charges are based on the amount, volume and value of you purchase as well as your delivery destination and preferred delivery method.  Your delivery charges are calculated and shown to you at the checkout stage of your purchase once your delivery destination is specified. Free Shipping applies to all orders over $130 Australia wide.


Delivery Time Frames
Our delivery turn around time ranges from 1 day to 7 days depending on your location.  We process orders Monday to Friday and endeavour to ship the same day or the following day from when we receive your order. 

 

GST and Taxes

There are no GST charges on our products.

 

Security

We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe.  Please visit our security page to read more about how to tell when it is safe to enter your payment details.

 

Returns Policy

100% Money Back Satisfaction Guarantee

We are sure you will love our products as much as we do so if you do not notice any improvement in your skin condition, texture or vitality simply send your product back to us with proof of purchase within 30 days and we will happily refund your money.


However, if you think you may have ordered a product which is not entirely suited to your skin or condition please give us a call on 08 9293 3685 to discuss how we may recommend a more suitable product to send you absolutely at no additional charge.

Bodyscents Natural Skincare strives to ensure you are 100% satisfied. We want you to love what you've ordered. If something isn't right, let us know. We may able to suggest a product that may be more suitable to your skin type or concern.


For all Returns please call on 08 9293 3685 Tuesday to Thursday 9.00am - 5.00pm (WST) or email sales@bodyscents.com.au.


You will then be issued with a postage label to attach to your package which you can then drop off at your nearest Post Office.


Please allow two weeks from the day you return your package for your account to be credited.

Customers will be responsible for shipping and handling charges.

 

Privacy Policy


We have a comprehensive online privacy policy that is explained on another page.  Please view our Privacy Policy Here.

 

Contact Us


We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems.  Our full contact details including postal/physical address phone, fax and email addresses can be found on the contact page.

Go to the Contact Page >>

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